Delivery & Shipping
Ready and in-stock pieces will be delivered within 2-3 working days.
Customized pieces will be delivered within 4-7 working days of manufacturing.
You can also pick up your product once it’s ready at
Rafidi Jewelry, Zena Al Sweifieh Complex, Al Qimma St 5, Amman,
Jordan.
Delivery charges will be at the expense of the customer, generally
3 JDs inside Amman and 6-12 JDs elsewhere in Jordan.
Worldwide shipping is handled by DHL and takes from 7-12 working
days except for unseen reasons.
You will receive your piece in an elegant secured branded packaging.
Our leather boxes have LED light that turns on when it’s opened to
ensure that your piece shines even more!
Payment
We accept cash on delivery and online Visa at Rafidi Jewelry shop.
We also accept bank transfers or Western Union for Worldwide shipping.
For more details email us at hello@soulsisters-jewels.com or
call us at +962 79 628 9969.
Returns Policy
All products are carefully checked and packaged before delivery; however, customers are requested to check the package at the time of delivery.
In case you face any issues with your product at delivery (such as size adjustment, wrong piece, etc…), please contact us and we will
replace your product.
Unfortunately we don’t accept refunds once the order is placed and delivered. You may exchange your product only if it was gifted to you from Soul Sisters Jewels.
Exchange products must be unused and in the original condition including the product packaging. Exchange requests must be submitted to us
within 2 DAYS ONLY, (custom made products are not exchangeable).
Customer Care
We value our customer’s satisfaction, and we want to make sure that you enjoy our experience with Soul Sisters Jewels. If at any circumstance you are not satisfied with your purchase please contact us and we will do our best to assist you.
Making an order through the online shop automatically means that you have read and accepted our Privacy Policy and Terms & Conditions as a contract between you and Soul Sisters Jewels.
We hope you enjoy the Souls Sisters Jewels experience!
